PAYMENT Billing is processed every Monday for that current week's delivery. Please allow a few business days for the charge to appear on your billing statement. Some take longer than others.
CHANGES TO YOUR ORDER Changes can be made any time before your order cut off (48hours prior to your delivery). The office staff is happy to help you with your order changes when recieved prior to Friday at 12pm via phone or email. You can also make changes by yourself via the website. Please note that order changes include Skip Delivery. There is a Skip Delivery tab on the website.
SKIPPING YOUR DELIVERY Skipping a delivery can be managed through your account by clicking on the "Skip a Delivery" tab after logging into your account. Be sure to inclue your delivery date in your skipped delivery time frame but do not include the following week if you are planning on being back for your next delivery. A good rule of thumb is to set your away dates from Monday to Friday of the week that includes your delivery date. As always, we will gladly take care of this for you if you give us a call or email us letting us know which deliveries you would like to skip.
ADDITIONAL FEES There is a one-time Set-up fee of $15 added to your first billing. You can purchase one of our cooler boxes for $30 or use your own minimum 28 quart cooler. If your delivery receptacle is unavailable to our driver, we will deliver your order in an insulated bag with freezer packs. The bags and ice packs are a costly overhead item for us so we ask that you leave them in your box the following week for the driver to collect and for our re-use. A deposit of $5 per bag and/or $5 per icepack will be charged to your account, and $4 for each item will be credited back to you when returned.
CANCELLATIONS You can cancel at any time! No commitment necessary. If you choose to cancel, call us at 757.809.3577 or email us at firstname.lastname@example.org